Success Arabia, a division of Hey World Digital Media LLC, is a strategic partner of Success Resources UK Limited, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or application.
1. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy explains how Success Arabia collects and processes your personal data, including data you provide when you sign up for our newsletter, purchase tickets for an event, product or service, or participate in a competition.
This policy should be read together with any other privacy or fair processing policy we may provide on specific occasions. This policy supplements other notices and is not intended to override them.
Controllers
Success Resources UK Limited and its associates are the controller and responsible for your personal data (referred to as “Success Arabia”, “we”, “us” or “our”).
We have appointed a Data Protection Officer (DPO) responsible for overseeing questions related to this privacy policy.
Contact Details
Email: support@SuccessArabia.com
Address: Emirates Tower, Sheikh Zayed Road, PO Box 28764, Dubai, UAE
You have the right to make a complaint to the relevant local data protection authority. However, we encourage you to contact us first to address your concerns.
2. The Data We Collect About You
Personal data means any information from which an individual can be identified. It does not include anonymized data.
- Identity Data: First name, maiden name, last name, marital status, title, date of birth, gender.
- Contact Data: Billing address, delivery address, email address, telephone numbers, call records.
- Financial Data: Bank account and payment card details.
- Transaction Data: Details about payments and purchases.
- Visitor Data: Event attendance details including date, time, and type of event.
- Marketing and Communications Data: Preferences in receiving marketing and communication preferences.
We may also collect aggregated data for statistical purposes. Where aggregated data is combined with personal data, it will be treated as personal data.
Special Categories of Personal Data
- Dietary requirements for event arrangements.
- Health information for accessibility and safety at events.
We do not collect information about criminal convictions and offences.
If You Fail to Provide Personal Data
If required personal data is not provided, we may not be able to perform the contract and may need to cancel a product or service.
3. How Is Your Personal Data Collected?
- Direct interactions: Forms, event registrations, subscriptions, surveys, feedback, email, phone, or in person.
- Visitor Data: Automatically collected when attending events.
- Third parties: Business partners, subcontractors, public sources (e.g., employer websites, LinkedIn), and strategic partners.
4. How We Use Your Personal Data
We use your personal data only when legally permitted, including:
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Consent (for third-party marketing communications)
Purposes for Which We Will Use Your Personal Data
| Purpose / Activity | Lawful Basis for Processing |
|---|---|
| Register you as a new customer | Performance of a contract |
| Process and deliver orders, manage payments, collect debts | Contract performance and legitimate interests |
| Manage relationship (updates, surveys) | Contract, legal obligation, legitimate interests |
| Administer and protect business | Legitimate interests and legal obligation |
| Deliver relevant advertising and marketing | Legitimate interests |
Marketing
You will receive marketing communications if you have requested information or purchased services and have not opted out.
You may opt out at any time by contacting us.
5. Disclosures of Your Personal Data
- Internal third parties within our company
- External service providers (CRM, payment processing, IT, venues, trainers, speakers)
- Strategic partner: Success Resources UK Limited
- Business transfers or mergers
6. International Transfers
Your data may be transferred outside the GCC and EEA. We ensure appropriate safeguards such as adequate country protections or approved contractual clauses.
7. Data Security
We implement appropriate technical and organizational security measures to prevent unauthorized access, loss, or misuse of your personal data.
8. Data Retention
We retain personal data only as long as necessary for legal, regulatory, tax, accounting, or reporting requirements.
In some cases, we may anonymize data for research or statistical purposes.
9. Your Legal Rights
- Request access
- Request correction
- Request erasure
- Object to processing
- Request restriction
- Request transfer
- Withdraw consent
No Fee Usually Required
Access to your personal data is generally free unless requests are unfounded or excessive.
Time Limit to Respond
We aim to respond within one month. If requests are complex, we will notify you of any delay.